Who we are
South Yorkshire Xcavate is the business responsible for the personal information described in this Privacy Policy.
We provide groundwork, excavation, fencing, landscaping, driveway preparation, concrete work, digger and driver hire, plant and tool hire, waste clearance and related outdoor services.
What information we may collect
When you contact us through the website, by email, by telephone or through another communication method, we may collect information including:
- Your name
- Your email address
- Your telephone number
- Your property, project or hire delivery address where relevant
- Your postcode or location
- Details of the work or services you require
- Details of plant, tools or equipment you are interested in hiring
- Requested hire dates and hire duration
- Delivery or collection requirements
- Site, access or project information you choose to provide
- Images or documents you send in connection with an enquiry
- Information included within an enquiry or message
- Details required to prepare or discuss a quotation or hire arrangement
- Communication records between you and us
Information collected when you use our website
Certain technical information may be collected automatically when you visit this website. Depending on your cookie preferences, this may include:
- Pages visited
- Approximate geographic location
- Device type
- Browser type
- Operating system
- How you reached our website
- General website usage and interaction information
Optional analytics technologies are only used where the appropriate consent has been provided.
Plant and tool hire enquiries
Where you submit an enquiry through our Plant & Tool Hire page, we may collect information relating specifically to your proposed hire.
This may include the equipment selected, the number of days requested, your preferred hire start date, your postcode or location, whether delivery or collection is required and any notes or access information you provide.
We use this information so that we can review your requirements, check availability, calculate or confirm applicable pricing, discuss delivery or collection and contact you about the proposed hire.
Submitting a hire enquiry through the website does not necessarily create or confirm a hire agreement. We may need to contact you to confirm availability, pricing, delivery arrangements, deposits, identification requirements or other hire conditions before any hire is agreed.
How we use your information
Personal information may be used to:
- Respond to enquiries
- Discuss your project, service or hire requirements
- Check plant and tool hire availability
- Discuss requested hire dates and duration
- Arrange delivery or collection where applicable
- Arrange site visits where applicable
- Prepare and provide quotations
- Provide or confirm hire pricing
- Communicate with you about proposed or ongoing work or hire
- Deliver services you have requested
- Manage agreed plant or equipment hire arrangements
- Keep appropriate business and communication records
- Deal with questions, complaints or customer service matters
- Improve our website, services and customer experience
- Meet applicable legal, accounting or administrative requirements
Our reasons for using your information
Depending on the circumstances, our reasons may include taking steps at your request before entering into an agreement, performing an agreement, legitimate business interests, complying with legal obligations, or your consent where consent is required.
Contact forms and enquiries
If you submit an enquiry through this website, the information you provide is used so South Yorkshire Xcavate can understand the work, service or equipment required, prepare or discuss a quotation or hire arrangement and respond to your request.
Please do not submit personal information that is not relevant to your enquiry.
How we store your information
Information submitted through this website may be transmitted through our website hosting and email systems so that we can respond to your enquiry and operate our business.
Hire enquiry information may also be retained within appropriate business records where needed to manage a proposed or confirmed hire, maintain records of customer communications or meet legal, accounting or administrative requirements.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet-based system can be guaranteed to be completely secure.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting or administrative requirements.
Your data protection rights
Depending on the circumstances and applicable UK data protection law, you may have rights including the right to request access, correction, deletion, restriction, objection, withdrawal of consent and data portability where applicable.
These rights do not apply in every situation and there may be circumstances where information must be retained.
Making a privacy request
To make a request concerning your personal information, email info@southyorkshirexcavate.co.uk or use our Contact page . We may need to request enough information to verify your identity before dealing with certain requests.
Complaints
If you have concerns about how your personal information has been handled, please contact us first so that we can try to resolve the matter. You may also have the right to complain to the relevant UK data protection supervisory authority.
Children's information
This website and our services are not intended to collect personal information from children. If you believe a child has provided personal information inappropriately, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, hire offering, business practices or legal requirements. The latest version will always be published on this page.
Contact us
If you have any questions about this Privacy Policy or how South Yorkshire Xcavate handles personal information, email info@southyorkshirexcavate.co.uk or visit our Contact page .